How your enquiry is handled.

Through the contact page: your name, email address, the service you are interested in and a short project outline. Optionally: institution, research area, document type, approximate length, a target date and your AI-use preference. For meeting requests: your timezone, preferred time windows and call format.

Please do not include patient-identifying information, confidential results or unpublished manuscript text. The website has no document upload.

Only to reply to you, assess whether a service fits your project and, if you wish, arrange a conversation. Your information is not used for marketing.

Submissions are stored in a protected database run by our hosting provider (Lovable Cloud). They are not publicly readable and cannot be listed from the website; only the service operator can access them.

To limit misuse, the server keeps a one-way coded fingerprint derived from your connection details for short-term rate limiting. Your raw IP address is not stored with your enquiry.

Your enquiry is not sent to any AI model, and the contact page uses no advertising trackers, session replay or marketing analytics.

Our first-party reporting starts only after you accept analytics, wherever you are. It records a known public page path, the time received and whether that page remained visible for at least ten seconds. It excludes the contact page, administrator and sign-in pages, query strings and form interactions. It uses no tracking cookies, visitor or session identifiers, fingerprinting, referral URLs or research content. Observations are stored in Lovable Cloud; records older than 90 days are removed when new observations arrive. Enabled administrators see aggregate website figures and enquiry counts, not enquiry contents on the Overview.

Lovable also collects website analytics for us without cookies, storing nothing on your device, retaining no IP addresses and not identifying visitors. It records pages visited, referral sources, country, browser, operating system and device type, time on page, page speed and errors. Detailed data is retained for 90 days and daily summaries for a year. Lovable’s privacy policy explains how it handles this data.

With our choices panel, Lovable holds clicks until analytics is accepted for visitors in the EU/EEA, the UK, Switzerland, all of Canada and unknown locations. Elsewhere clicks are recorded unless analytics is rejected. Page visits, time on page, speed and errors continue to be counted without cookies or identifying anyone. Global Privacy Control blocks clicks and our first-party reporting. Your analytics choice is saved in your browser for up to 12 months; a refusal may be requested again after six months. You can change it using Cookie settings in the footer.

Administrator sign-in uses account session storage to keep authorised users signed in. This is separate from website measurement.

With your explicit analytics acceptance, Cloudflare measures known public page visits and page performance without tracking cookies or persistent visitor identifiers. It receives the public page URL without query strings or fragments, a referral URL without query strings or fragments, and browser/performance information; internal contact, sign-in and administrator referrals are omitted. Contact, enquiry, sign-in, administrator and unknown pages are excluded, as are editor previews. No form contents or research materials are sent. Cloudflare receives network connection information to deliver the service; we do not store IP addresses in our first-party reporting. Rejecting analytics or Global Privacy Control prevents loading this beacon. Withdrawing consent stops further Cloudflare reports immediately, but cannot undo reports already sent. Our existing first-party reporting remains active under the same consent choice. See Cloudflare’s privacy policy for its handling of this data.

Enquiries are kept only as long as needed to respond and, if an engagement follows, to administer it. A specific retention period will be confirmed here before launch.

You may ask to see, correct or delete the information you sent by replying to any email you receive from us.